Last updated: 17 September 2026
Falanga & Co respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you enquire about our services, work with us, visit our website or receive our communications.
In this policy, “we”, “us” and “our” refer to Falanga & Co Pty Ltd.
What information we collect
The information we collect depends on how you deal with us. It may include:
- your name, contact details, job title and business details
- identification information and documents needed to provide our services
- financial, accounting, tax, payroll, superannuation and business records
- information about directors, employees, contractors, beneficiaries or other people connected with a client’s affairs
- enquiries, correspondence, meeting notes and records of our work with you
- information you provide through forms, event registrations or marketing subscriptions
- website and marketing activity, such as pages visited, forms submitted and interactions with our emails
- information provided when you apply for a role with us.
We may collect tax file numbers and sensitive information where needed for our services and where permitted by law. We handle tax file numbers in accordance with the requirements that apply to them.
How we collect information
We usually collect information directly from you through conversations, email, forms, meetings and documents you provide. With appropriate authority or where permitted by law, we may also collect information from your representatives, employers, business partners, other advisers, accounting and payroll platforms, government agencies or publicly available sources.
Our website and marketing systems may also collect information about your interactions with our website, forms and emails.
If you give us personal information about someone else, please make sure you are authorised to share it and that the person understands how it may be used.
You can contact us without identifying yourself where practical. We will need certain information to respond to some enquiries or provide professional services. If required information is not provided, we may be unable to assist.
Why we use information
We collect, hold and use personal information to:
- respond to enquiries and assess how we can help
- provide accounting, tax, bookkeeping, payroll, business coaching and advisory services
- prepare and lodge documents and deal with authorities on a client’s behalf
- verify identity, manage client relationships, administer engagements and process payments
- organise events and send relevant updates, insights and marketing communications
- understand engagement with our website and marketing and improve our content and services
- recruit and manage our team
- meet our legal, professional and regulatory obligations and protect our rights.
We may contact you about services or content we think is relevant to you where permitted by law. You can opt out of marketing emails using the unsubscribe link in the email or by contacting us. Service and engagement communications may continue where needed.
Systems we use
We use Xero for accounting and related financial work, Karbon to manage client work and communications, Syft for financial reporting and analysis and Salesforce to manage client and prospect relationships and marketing activity.
We use Microsoft 365 Enterprise, including OneDrive, to store and manage client documents and information. These systems hold different types of information depending on the work we do for you. We also use other providers where needed to operate our website, forms, email, events and payments.
Who can access information and who we share it with
Access to personal information within Falanga & Co is limited according to staff roles and the work they perform. Falanga & Co staff based in India may access client and internal information as part of their work for the firm.
Where relevant to our work, we may disclose personal information to:
- the Australian Taxation Office, ASIC and other government or regulatory bodies
- your authorised representatives and other advisers
- our professional advisers and service providers, including providers of the systems described above
- other parties where you authorise us to do so or where disclosure is required or permitted by law.
We only share information for purposes connected with our services and operations or as otherwise permitted by law.
Overseas access and disclosure
Our staff in India may access personal information while working for Falanga & Co. We do not otherwise routinely disclose personal information to overseas recipients. If our arrangements change, we will update this policy to reflect any likely overseas disclosures.
Website and marketing tracking
Our website and marketing activity use cookies and similar technologies. These may collect information such as your IP address, browser details, pages visited and interactions with our forms and emails. We use this information to understand how people engage with our content, measure our marketing and improve our communications. Where an interaction can be linked to a contact in our systems, we may use it to make our follow-up more relevant.
You can manage cookies through your browser settings, although some website features may not work as intended if cookies are disabled. You can unsubscribe from marketing emails using the link in the email.
Our website may link to other websites. Their privacy practices are governed by their own policies.
How we protect and retain information
We hold information in electronic systems and, where necessary, in physical records. We take reasonable steps to protect it from misuse, loss and unauthorised access, modification or disclosure. These steps include controls over who can access information and security measures appropriate to the information we hold.
We retain information for as long as needed for our services, business purposes and legal or professional obligations. When we no longer need it, we take reasonable steps to destroy it or remove identifying details, unless we are required to retain it.
If a data breach occurs, we will assess and respond to it. Where the Notifiable Data Breaches scheme requires notification, we will notify affected individuals and the Office of the Australian Information Commissioner.
Accessing or correcting your information
You can ask to access the personal information we hold about you or request a correction if it is inaccurate, incomplete, out of date, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding. If we cannot provide access or make a requested correction, we will explain why, subject to any legal restrictions.
Privacy complaints
If you have a concern about how we have handled your personal information, please contact our Privacy Officer. We will review your complaint and respond within a reasonable time. We aim to respond within 30 days.
If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.
Contact us
Falanga & Co
Attention: Privacy Officer
PO Box 3106
Rhodes NSW 2138
Phone: 1300 325 264
Email: admin@falangaco.com.au
Changes to this policy
We may update this policy when our practices or legal obligations change. The current version will be available on our website with its last updated date.
